See what customers say about
Facility Association.

I was rear ended at around 50kms and my car pushed into the vehicle ahead of me, not my fault or the person in front. TD tried hard to low ball me for the damage, my car was totaled, once they told me the car was done they told me to return the rental and that I would have to purchase a new vehicle. They offered me far below what the car was worth until I said lawyer, they upped the offer by $4000.00 but I still had to return the rental. I asked how was I to go find a new one and get to work, they told me to rent a car at my expense. Had my car been repairable I could have kept the rental until it was out of the shop. I ended up having to buy another car and had to pay out of pocket around 6000.00$ for the almost exact same vehicle a couple of years newer, mileage was nearly the same. I had planned on keeping that car for another 4 or 5 years before buying another and had had some work done on it just the month before, it was a loaded vehicle all the bells and whistles, I ended up with a lesser car but 2 years newer. When I threatened a lawyer the woman came back and said that “this was only the first offer, no need for a lawyer” why wouldn’t they just offer me the correct amount in the first place, slimy company, could care less about it’s clients, $ is the bottom line. They also told me that my damaged laptop would have to be claimed through my home insurance, yup there is a $500.00 deductible on a laptop that was worth about $500.00. I was not at fault yet they treated me like I was a criminal not the victim. They did pay for the ambulance to take me to hospital, but would not pay my salary for the 3 days I was recovering and off work. They said I had to be off for 7 days or more before they would pay my discounted wages, 70% I think. We insure everything with them, 3 cars, our house, my motorcycle, skidoo and our 4×4. We really get no break in costs from them. Our house insurance is almost $2000.00 a year while my neighbor pays around 850.00$ a year, they can’t or won’t explain why we pay so much. So I am looking for a better less expensive company to take my nearly $6500.00 a year in insurance products. TD Meloche Monex does not treat it’s clients very well I am afraid. On top of all that the people I had to speak with were not very nice, they took a confrontational approach with me, one guy even telling me that he would never have offered me that much for my car and that I should be thankful and take the money it won’t get any better than what they offered me. I should have asked my lawyer to step in, even if it did cost me his fee. I did not sue the fellow who hit me from behind because it was a series of events that was out of all three vehicles control. I should have now that I look back on all that happened. That money would have come out of his pocket instead of mine. Live and learn I guess.